Hello! My name is Nguyen Thao

Company Overview: HEINEKEN APAC Data & Analytics Hub, supporting business intelligence, self-service analytics, data quality, and reporting automation.

• Maintained 3 Power BI dashboards handling 50M+ rows of data, implementing DAX enhancements, data model changes, and data validation to support business reporting.
• Developed 100+ SQL test cases to evaluate the accuracy and reliability of AI-generated responses in Databricks Genie for the Self-Service Analytics initiative.
• Defined business logic and data flows with DE, turning a 2-week manual process into a fully automated workflow.
• Built 7 Power Automate flows to automate recurring reporting tasks.

Company Overview: Deloitte Consulting - Salesforce Implementation Consulting team, supporting an insurance client project across industry research, client-facing material preparation, Salesforce walkthrough documentation, and onsite pilot testing activities.

• Conducted insurance industry research and synthesized findings on market trends, industry practices, and business processes to support the consulting team.
• Prepared client-facing materials, including training decks, pilot testing slides, and Salesforce walkthrough documentation.
• Participated in onsite Salesforce pilot testing with client users, validating test cases against business requirements and documenting system issues and feedback.
• Maintained a shared testing tracker with 50+ items, including bugs, change requests, and open questions, while coordinating follow-up actions with the project team.

Company Overview: Pharmaceutical Distribution Company - Business Intelligence team, supporting internal reporting, data preparation, dashboard development, and automation initiatives across BOD, Finance, Sales, Marketing, Trade, and Operations.

• Owned the end-to-end development of 6 Power BI dashboards, each handling 300K+ rows, from requirements gathering and data preparation to deployment, RLS setup, and post-launch feedback collection.
• Collaborated with stakeholders across 5 departments (BOD, Finance, Sales, Marketing, and Operations) to define reporting requirements, KPIs, and business logic.
• Cleaned and integrated data from Excel, sales records, master data, and internal systems using Power Query, Excel, and Python.
• Developed data models and DAX measures to track sales growth, MTD/YTD performance, inventory movement, delivery efficiency, and customer-level metrics.
• Developed 4 automation workflows using Python and Power Automate, streamlining document generation, email reporting, and file management, reducing manual processing time from hours to minutes.

Company Overview: Online English learning platform providing one-on-one English tutoring services for learners across different levels.

• Delivered 1200+ online English lessons across multiple proficiency levels, adjusting lesson pace and content based on learner performance and observable progress.
• Assessed individual learning goals, skill gaps, and learning styles to tailor lesson plans and improve learner outcomes.
• Tracked student progress over time and provided personalized feedback to help learners improve speaking, vocabulary, pronunciation, grammar, and confidence.
• Worked with the academic team to update lesson materials based on learner feedback, common learning issues, and performance trends.